FINAL SALE POLICY

Please be advised that select purchases from Uncertn are final. Once a product is bought, we do not accept returns, exchanges, or provide refunds. This is due to most items being made-to-order. Please check the product's description for return eligibility.

Women's Items: As all women's items are stocked, you may return or exchange your item(s) within 30 days of delivery. Please note the item must be in its original condition, free of stains, smells, or any signs of wear or damage. Returns that do not meet these criteria may not be accepted.
To initiate a return, please contact our Support Team at support@uncertn.com

DEFECTIVE ITEMS

In the unlikely event that you receive a defective item, we would be more than happy to offer you a full refund or replace the item! To submit a return request for a defective item, please email our support team at support@uncertn.coml. Items marked as defective must have a picture of the faulty item including the defect, Uncertn logo and Uncertn tag when submitting the return request to be approved. We are not responsible for defects caused by excessive wear, incorrect washing/care and/or external forces. All claims for defective items must be made within 30-days of delivery.

ORDER CANCELLATIONS

Orders can only be canceled within 10 minutes of placement. Unfortunately, we are unable to cancel orders once this 10-minute window has passed.

*It's the sole customer's responsibility to enter the correct shipping/billing information when ordering. Items won't be replaced or refunded if sent to an incorrect shipping address. We are not responsible for lost/stolen items while in transit. It's the customer's responsibility for shipping fee adjustments if using a different mailer bag (not the original Uncertn Mailer Bag) when shipping back an order. Refunds can only be processed to the original payment method. It's the responsibility of the customer to ensure that the payment information provided is correct and active. Uncertn is not responsible for damages caused by external forces and/or transport.