RETURNS/EXCHANGES

RETURN/EXCHANGE POLICY

We offer 30-day hassle-free returns and exchanges, starting from the date of delivery. Eligible items may be returned for a refund or exchanged for a replacement.

RETURNS

For returns, customers can choose to ship the item back using a carrier of their choice or request a prepaid return label from us. If a prepaid return label is selected, the cost of the label will be deducted from the final refund.

Once your return is received and approved, your refund will be processed back to the original payment method.

EXCHANGES

For exchanges, we will provide a prepaid return label for your item to be sent back to our warehouse. Once your return is received and approved, your exchange will be processed and the replacement item will be shipped to you.

All returned or exchanged items must be unworn, unwashed, and in original condition with all tags attached. Exchanges are permitted once per order, and all exchanged items are final sale.

Returns or exchanges requested outside of the 30-day window or that do not meet the eligibility requirements will not be accepted. Please click below to start your return or exchange.

START YOUR RETURN

FINAL SALE POLICY

Please be advised that select purchases from Uncertn are final. Once a product is bought, we do not accept returns, exchanges, or provide refunds. This is due to most items being made-to-order. You can view all final sale items here.

ORDER PROTECTION/CLAIMS

For more information on order protection/claims, please click here.

DEFECTIVE ITEMS

In the unlikely event that you receive a defective item, we would be more than happy to offer you a full refund or replace the item! To submit a return request for a defective item, please email our support team at support@uncertn.com. Items marked as defective must have a picture of the faulty item including the defect, Uncertn logo and Uncertn tag when submitting the return request to be approved. We are not responsible for defects caused by excessive wear, incorrect washing/care and/or external forces. All claims for defective items must be made within 30-days of delivery and is subject to our order protection/claims policy.

ORDER CANCELLATIONS

Orders can only be canceled within 10 minutes of placement. Unfortunately, we are unable to cancel orders once this 10-minute window has passed.

*It's the sole customer's responsibility to enter the correct shipping/billing information when ordering. Items won't be replaced or refunded if sent to an incorrect shipping address or if delivery fails. We are not responsible for lost/stolen items while in transit. It's the customer's responsibility for shipping fee adjustments if using a different mailer bag (not the original Uncertn Mailer Bag) when shipping back an order. Refunds can only be processed to the original payment method. It's the responsibility of the customer to ensure that the payment information provided is correct and active. Any customs duties/import fees are the responsibility of the customer and will not be refunded. Uncertn is not responsible for damages caused by external forces and/or transport.